Our Shop Policies
SHOP POLICIES:
All items sold by Vicious Punx are designed, hand-made and dispatched in house and we are based the U.K. Items are sold ‘as seen’ and Vicious Punx products are not covered by a warranty. We do our best to measure our products as accurately as possible but, due to all products being handmade, please be aware that sizes may vary slightly. We also do our best to describe colours and photograph designs of all items but this cannot always be 100% accurate due to monitor variances in electronic devices.
ORDER PROCESSING:
Order turnaround time is currently around 1-3 working days between you placing an order and us shipping your order, this may vary slightly without warning.
ORDER CANCELLATION:
Once all parcels are dispatched by Vicious Punx and handed to Royal Mail, we have no control over delivery time frames or delivery slots. We would recommend referring back to your tracking information for all shipping updates. Please note that we are not responsible in the event that your parcel is lost or stolen.
SHIPPING & CUSTOMS:
As we are based in the United Kingdom shipping overseas will cost more. All current International Shipping rates come with full tracking and your tracking information will be sent to you via email. Customs costs are not covered by us and we recommend that you familiarise yourself with any local customs charges before placing an order. Please note that we are not responsible in the event that your parcel is lost or stolen.
EMAIL/DM RESPONSE
Emails are monitored daily and you will receive a response within 3 working days. If your email is regarding your order, please put your order number (e.g. VP0001) in the email subject so that we can help you as quickly as possible. Please note that unless urgent, emails will not be responded to on weekends.
Whilst we do our very best to monitor all messages on all of our platforms, unfortunately Instagram DM’s can be missed due to the sheer volume of them. If you have sent us a DM regarding your order, then please email us: customerservice@viciouspunx.com with your order number as the email subject.
FACE & BODY JEWELLERY, BALACLAVAS AND UNDERWEAR
Please note that due to hygiene and health and safety reasons, all of our face and body jewellery is non returnable. The same applies to all underwear and balaclavas.
